Premium Tech Solutions

Transform Your Digital Experience

Leading computer services provider in Dickson, ACT. From repairs to custom builds, we deliver cutting-edge solutions for homes and businesses across Australia.

Explore Packages Contact Us

Advanced computer services and technology solutions in Dickson, ACT

Why Choose Us

Exceptional Service Standards

We combine technical expertise with personalised care to deliver outstanding results for every client in the Australian Capital Territory and beyond.

⚡

Lightning Fast

Same-day service available for urgent repairs. We understand downtime costs you money and productivity.

🛡️

Secure Solutions

Industry-leading security protocols protect your data. Every system we service receives comprehensive protection.

💎

Premium Quality

We use only genuine parts and trusted components. Quality is never compromised in our work.

🎯

Expert Team

Certified technicians with decades of combined experience. Your technology is in capable hands.

💰

Fair Pricing

Transparent quotes with no hidden fees. You'll know exactly what to expect before we begin.

🔧

Full Support

Comprehensive warranty on all repairs and installations. We stand behind our work completely.

📱

Remote Assist

Virtual troubleshooting available across Australia. Get help without leaving your location.

♻️

Eco-Friendly

Responsible recycling and disposal of electronic waste. We care about our environment.

Our Expertise

Comprehensive Tech Services

From diagnostics to deployment, we handle every aspect of your technology needs with precision and professionalism.

Computer Repairs

Expert diagnosis and repair for desktops, laptops, and workstations. We fix hardware failures, software issues, virus removal, and performance problems. Our technicians handle everything from simple upgrades to complex motherboard repairs with precision and care.

Request Service →

Custom Builds

Tailored computer systems designed for your specific needs. Whether gaming, content creation, or business applications, we select optimal components and assemble high-performance machines. Every build is tested rigorously before delivery.

Start Building →

Network Solutions

Professional network setup, optimisation, and troubleshooting. We configure routers, switches, Wi-Fi systems, and security protocols. From home networks to small business infrastructure, we ensure reliable connectivity and robust protection.

Get Connected →

Data Recovery

Specialised recovery services for lost or corrupted data. Using advanced techniques and clean room facilities when needed, we retrieve files from failed hard drives, SSDs, and other storage media. Your valuable information deserves expert recovery.

Recover Data →

Affordable Excellence

Transparent Pricing Plans

Choose the perfect service package for your needs. All prices in AUD with no hidden charges.

Starter

Basic Checkup

$45/service

System Diagnostics
Virus Scan & Removal
Software Updates
Performance Report
Email Support

Popular

Complete Care

$89/service

Full System Service
Hardware Inspection
Data Backup Setup
Security Configuration
Priority Support

Best Value

Pro Package

$149/service

Advanced Repairs
Component Upgrades
Network Optimisation
90-Day Warranty
Remote Assistance

Premium

Custom Build

$299/from

Personalised Design
Premium Components
Professional Assembly
Full Testing Suite
Lifetime Support

How We Work

Simple & Efficient Process

From initial contact to final delivery, we've streamlined every step to provide exceptional service experience.

Contact

Reach out via phone, email, or our online form. Describe your issue or requirements.

Assessment

We evaluate your needs and provide a detailed quote with transparent pricing.

Service

Our expert technicians perform the work with precision and care at our facility.

Delivery

Receive your fully tested system with warranty and ongoing support included.

Leading Computer Services in Dickson

Helvarentino has been serving the Australian Capital Territory community since our establishment, building a reputation for excellence in computer services and technical support. Located in the heart of Dickson at WOTSO WorkSpace on Northbourne Avenue, we're conveniently positioned to serve clients throughout Canberra and surrounding regions.

Our team comprises certified technicians with extensive experience across all aspects of computer hardware, software, and networking. We stay current with the latest technological advancements to provide cutting-edge solutions that meet modern demands. Whether you're a home user needing a simple repair or a business requiring comprehensive IT infrastructure, we deliver results that exceed expectations.

What sets us apart is our commitment to personalised service. We don't believe in one-size-fits-all solutions. Every client receives individual attention, with services tailored to their specific requirements and budget. Our transparent pricing, reliable workmanship, and ongoing support have earned us loyal customers across Australia.

Visit our Dickson location or contact us for remote assistance anywhere in the country. We're dedicated to keeping your technology running smoothly so you can focus on what matters most.

Professional computer repair workspace in Dickson

2500+

Repairs Completed

98%

Satisfaction Rate

15+

Years Experience

24/7

Support Available

Get In Touch

Contact Helvarentino Today

Ready to experience premium computer services? Reach out now for a free consultation.

Visit Our Location

📍

Address WOTSO WorkSpace, 490 Northbourne Ave, Dickson ACT 2603, Australia

📞

Phone +61261892299

✉️

Email info@Helvarentino

🕐

Hours Mon-Fri: 9:00 AM - 6:00 PM
Sat: 10:00 AM - 4:00 PM

Request Service

Terms of Service

1. Service Agreement

These Terms of Service ("Terms") govern your use of services provided by Helvarentino, operating from 490 Northbourne Ave, Dickson ACT 2603, Australia. By engaging our services, you agree to be bound by these Terms. We reserve the right to modify these Terms at any time, with changes becoming effective immediately upon posting to our website. Continued use of our services after modifications constitutes acceptance of the updated Terms.

2. Service Scope and Limitations

Helvarentino provides computer repair, custom building, network solutions, data recovery, and related technical services. All services are subject to technical feasibility and component availability. We make reasonable efforts to complete services within estimated timeframes, but delays may occur due to parts availability, technical complexity, or unforeseen circumstances. Estimates provided are approximations and final costs may vary based on actual work required. We reserve the right to refuse service if we determine the requested work is beyond our capabilities, potentially harmful, illegal, or violates our policies.

3. Payment Terms and Pricing

All prices are quoted in Australian Dollars (AUD) and include GST where applicable. Payment is due upon completion of services unless alternative arrangements are made in writing. We accept cash, credit cards, debit cards, and bank transfers. A deposit may be required for custom builds or extensive repair work. Quoted prices are valid for 30 days from the date of quotation. If you cancel services after work has commenced, you will be charged for labour and parts used up to the point of cancellation. Unpaid invoices may incur late payment fees and interest charges as permitted by law.

4. Warranties and Guarantees

We provide warranties on our labour and new parts as specified in your service agreement. Warranty periods vary by service type: typically 90 days for repairs, 30 days for software services, and manufacturer warranties for new components. Warranties do not cover damage from misuse, accidents, unauthorized modifications, or normal wear and tear. To make a warranty claim, you must present proof of service and return the item to our Dickson location. We will repair or replace warranted items at our discretion. Warranties are non-transferable and apply only to the original customer.

5. Limitation of Liability

Helvarentino's liability is limited to the amount paid for the specific service in question. We are not liable for indirect, incidental, consequential, or special damages including but not limited to lost profits, lost data, business interruption, or loss of use. While we take precautions to protect your data, we are not responsible for data loss during service unless caused by our gross negligence. You are responsible for maintaining backups of all important data. We recommend backing up all data before submitting devices for service. Our maximum aggregate liability under these Terms shall not exceed the total amount paid by you for services during the twelve months preceding the claim.

6. Customer Responsibilities

Customers must provide accurate information about their equipment and issues. You are responsible for backing up your data before service. Remove all passwords, security features, and confidential information before submitting equipment. You represent that you own or have authorization to service all equipment provided to us. We are not responsible for software licenses, product keys, or activation codes. You must pick up completed equipment within 30 days or storage fees may apply. Equipment not claimed within 90 days may be disposed of in accordance with Australian law. You agree not to hold us liable for any pre-existing conditions or issues not directly related to the services we provided.

7. Intellectual Property

All content on our website, including text, graphics, logos, and software, is the property of Helvarentino or our licensors and is protected by Australian and international copyright laws. You may not reproduce, distribute, modify, or create derivative works from our content without written permission. Product names and trademarks mentioned are the property of their respective owners. We respect the intellectual property rights of others and expect our customers to do the same. Any custom software, configurations, or solutions we develop for you remain our intellectual property unless otherwise agreed in writing.

8. Privacy and Data Protection

We collect and process personal information in accordance with our Privacy Policy and the Australian Privacy Principles. By using our services, you consent to such processing and warrant that all data provided is accurate. We implement reasonable security measures to protect your information but cannot guarantee absolute security. In the course of providing services, our technicians may access files on your devices. We maintain strict confidentiality but recommend removing sensitive personal information before service. We will never intentionally access, copy, or distribute your personal files, photos, or documents except as necessary to perform the requested services.

9. Governing Law and Disputes

These Terms are governed by the laws of the Australian Capital Territory and the Commonwealth of Australia. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of the Australian Capital Territory. Before initiating legal proceedings, parties agree to attempt resolution through good faith negotiations. If negotiations fail, disputes may be referred to mediation in accordance with the laws of the Australian Capital Territory. Each party shall bear their own legal costs unless a court orders otherwise.

10. General Provisions

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full effect. Our failure to enforce any right or provision does not constitute a waiver of such right or provision. These Terms constitute the entire agreement between you and Helvarentino regarding our services, superseding any prior agreements. No modification of these Terms shall be effective unless in writing and signed by both parties. We may assign our rights and obligations under these Terms to any successor entity. Headings are for convenience only and do not affect interpretation of these Terms.

Privacy Policy

1. Information Collection

Helvarentino collects personal information necessary to provide our computer services. This includes your name, address, phone number, email address, and payment information. When you submit devices for service, we may also collect device information such as make, model, serial numbers, operating system details, and descriptions of issues. We collect this information directly from you when you contact us, fill out forms, or engage our services. Additionally, our website may automatically collect technical information such as IP addresses, browser types, and pages visited through cookies and similar technologies. We only collect information that is necessary for providing services and improving customer experience.

2. Use of Information

We use your personal information to provide, maintain, and improve our computer services. This includes processing service requests, communicating with you about your repairs or builds, sending invoices and receipts, and providing technical support. We may use your contact information to send service updates, appointment reminders, and information about our services that may interest you. Your information helps us understand customer needs and improve our service offerings. Device information is used solely for diagnostic and repair purposes. We analyze aggregated, anonymized data to identify trends and improve our operations. We never sell your personal information to third parties.

3. Information Sharing and Disclosure

Helvarentino does not sell, trade, or rent your personal information to third parties. We may share information with service providers who assist our operations, such as payment processors, parts suppliers, or marketing platforms. These providers are contractually obligated to maintain confidentiality and use information only for specified purposes. We may disclose information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or others' safety. In the event of a business transfer or acquisition, your information may be transferred to the new entity. We will notify you of any such transfer and any resulting changes to this policy.

4. Data Security

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our facility uses physical security controls including locked storage areas and restricted access. Digital information is protected through encryption, secure servers, and regular security audits. Staff members receive training on privacy and data protection requirements. During device servicing, we take precautions to prevent unauthorized access to your files and data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy and comply with legal obligations. Service records are typically maintained for seven years in accordance with Australian tax and business regulations. Device information related to repairs is retained for warranty purposes. Marketing communications data is kept until you unsubscribe or request deletion. Financial transaction records are retained as required by law. Once information is no longer needed, we securely destroy it through methods appropriate to the data type, including physical destruction of documents and secure deletion of electronic records.

6. Your Rights and Choices

Under Australian privacy law, you have several rights regarding your personal information. You may request access to the personal information we hold about you and receive a copy in a commonly used format. You can request corrections to inaccurate or incomplete information. You have the right to request deletion of your information, subject to legal retention requirements. You may object to certain uses of your information or request restrictions on processing. You can opt out of marketing communications at any time by clicking unsubscribe links in emails or contacting us directly. To exercise these rights, contact us using the details provided below. We will respond to requests within a reasonable timeframe as required by law.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience and analyze site usage. Cookies are small text files stored on your device that help us remember your preferences and understand how you interact with our site. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until deleted or expired). You can control cookie settings through your browser preferences. Disabling cookies may limit functionality of our website. We use analytics tools to collect information about site traffic and usage patterns. This information is aggregated and does not personally identify individual users.

8. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We recommend reviewing privacy policies of any third-party sites you visit. We may use third-party service providers for functions such as payment processing, email delivery, or website hosting. These providers operate under their own privacy policies and we are not responsible for their practices. We select providers carefully and require them to maintain appropriate security measures, but we cannot control their information handling practices completely.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information promptly. Parents or guardians who believe we may have information about their child should contact us immediately. When providing services to minors' devices, we require authorization from a parent or legal guardian. We take special care to protect privacy when servicing devices that may belong to or be used by children.

10. Changes to Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. We will notify you of significant changes by posting the updated policy on our website with a new effective date. Continued use of our services after changes constitutes acceptance of the updated policy. We encourage you to review this policy regularly. Material changes that significantly affect how we handle your information will be communicated through additional means such as email notification. The current version of this policy is always available on our website. For questions about this Privacy Policy or our privacy practices, contact us at info@Helvarentino or +61261892299.

Disclaimer

1. General Information Disclaimer

The information provided on the Helvarentino website and through our services is for general informational purposes only. While we strive to provide accurate and up-to-date information about computer services, technology, and related topics, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability of the information, products, services, or related graphics contained on our website or in our communications. Technology evolves rapidly, and information that was accurate at the time of publication may become outdated. Any reliance you place on such information is strictly at your own risk.

2. Service Performance Disclaimer

While Helvarentino employs experienced technicians and follows industry best practices, we cannot guarantee specific results from our services. Computer repair and technology services involve numerous variables, some beyond our control. We provide services on an "as is" basis and disclaim all warranties, whether express, implied, or statutory, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. Results may vary depending on the condition of equipment, age of components, compatibility issues, and other factors. We make reasonable efforts to diagnose and resolve issues but cannot guarantee that all problems will be resolved or that equipment will perform exactly as desired after service.

3. Data Loss Disclaimer

Despite our best efforts to protect customer data during service procedures, there is always a risk of data loss when working with computer equipment. Hardware failures, software conflicts, or unforeseen technical issues may result in data being corrupted, deleted, or otherwise inaccessible. Helvarentino strongly recommends that all customers maintain current backups of important data before submitting equipment for service. We are not responsible for data loss except in cases of proven gross negligence on our part. We do not recover, restore, or recreate lost data unless specifically contracted for data recovery services. You acknowledge that you bear full responsibility for maintaining appropriate data backups and accept the risk of potential data loss inherent in computer repair and servicing.

4. Third-Party Products and Services

Helvarentino may recommend, install, or work with hardware, software, and services produced by third-party manufacturers and developers. We are not responsible for the performance, quality, compatibility, or support of these third-party products. Warranties on third-party products are provided solely by their respective manufacturers and are subject to the manufacturers' terms and conditions. We make no representations about third-party products beyond our direct experience with them. Software licenses, activation codes, and subscriptions are the customer's responsibility. We are not liable for license violations, software compatibility issues, or failures of third-party products. References to specific products or services do not constitute endorsements unless explicitly stated.

5. Security Disclaimer

While we implement security measures to protect customer information and equipment, no security system is completely impenetrable. We cannot guarantee that our systems will be free from unauthorized access, computer viruses, or other security threats. We are not responsible for security breaches or unauthorized access that occurs despite our reasonable security measures. Customers are responsible for maintaining the security of their own systems, using strong passwords, keeping software updated, and following security best practices. We provide security-related services as requested but cannot guarantee that systems will be immune from all threats. The constantly evolving nature of cyber threats means that even the most secure systems may be vulnerable to sophisticated attacks.

6. Compatibility and Performance

Technology products, components, and software have varying degrees of compatibility with different systems, configurations, and use cases. While we make reasonable efforts to ensure compatibility when providing recommendations or performing installations, we cannot guarantee that all components, software, or configurations will work perfectly with your existing systems or meet your specific performance expectations. Hardware and software conflicts may arise from factors beyond our control, including undisclosed system modifications, conflicting applications, or manufacturer limitations. Performance metrics quoted for components or systems are based on manufacturer specifications and ideal conditions; actual performance may vary based on numerous factors including usage patterns, environmental conditions, and system configuration.

7. Availability and Timeframes

Service availability, completion timeframes, and parts availability are subject to change based on various factors including workload, parts supply, technical complexity, and unforeseen circumstances. Estimated completion times are approximations provided in good faith but are not guaranteed. Delays may occur due to complications discovered during service, difficulties sourcing specific components, shipping delays, or other factors outside our control. We will make reasonable efforts to inform customers of significant delays, but we are not liable for any losses, damages, or inconveniences resulting from service delays. Emergency services and rush services are provided on a best-effort basis and cannot be guaranteed. We reserve the right to adjust schedules and priorities based on operational requirements.

8. Website and Online Content

The Helvarentino website may contain technical inaccuracies, typographical errors, or outdated information. We reserve the right to make changes and corrections at any time without notice. Links to external websites are provided for convenience and do not constitute endorsement of those sites or their content. We are not responsible for the availability, accuracy, or content of external websites. Our website may experience temporary unavailability due to maintenance, technical issues, or other factors beyond our control. We do not guarantee uninterrupted access to our website or online services. Content on our website, including pricing, service descriptions, and promotional offers, is subject to change without notice and may not reflect the most current information. Always verify information directly with our staff before making decisions.

9. Professional Advice Disclaimer

Information and recommendations provided by Helvarentino staff are based on technical knowledge and experience but should not be considered professional advice for legal, financial, or business decisions. While we strive to provide helpful guidance regarding technology solutions, you should consult with appropriate professional advisors for decisions with significant legal, financial, or business implications. Our recommendations are opinions based on the information available to us and our understanding of your needs as communicated. We cannot account for all variables in your specific situation. You are responsible for making final decisions about technology purchases, implementations, and strategies for your home or business.

10. Limitation of Damages and Indemnification

To the fullest extent permitted by Australian law, Helvarentino, its directors, employees, and agents shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from your use of our services, our website, or any information provided. This includes but is not limited to damages for lost profits, lost data, business interruption, loss of use, personal injury, or property damage. Your sole remedy for dissatisfaction with our services is to discontinue use and request a refund if applicable under our terms. You agree to indemnify and hold harmless Helvarentino and its affiliates from any claims, losses, damages, liabilities, and expenses (including legal fees) arising from your use of our services, violation of these terms, or violation of any rights of third parties. This disclaimer applies regardless of the basis of liability, whether in contract, tort, negligence, strict liability, or otherwise.